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Posts Tagged ‘UPS’

Because I Give Credit Where Credit is Due… Part Deux

Friday, April 24th, 2009 by Ryan L. Lopees

While I am known for my profane tirades when dealing with electronics manufacturers who fail me (see- Alienware, Asus, HP, Dell… oh the list could go on forever) and I am definitely one of “those” consumers who you absolutely hate have call you if you are some hapless Customer Service Representative (Yes, I’ve made CSRs cry by the time I was done with them) I also like to make sure to give proper kudos to companies who do right by me.

As I reported almost two weeks ago, my Xbox 360 Elite (which was a launch “Elite”) decided it no longer liked me and show me how it felt about me with three flashing red rings. I admit, I was miffed. In fact, when I purchased all three of the current generation consoles I could have been quoted over a dozen times in saying “10:1 says the Xbox goes first”. Well, sadly, on that fact I was right. But Microsoft has treated me with great care, something that shocks me as I’ve had a lot of negative to say about them in nearly 10 years of IT work.

I shipped my 360 Elite out on 4/14 to be repaired. I asked very politely (something unusual from me in moment like that) if, due to the usage of the unit, an expedite could be placed on the repaid of the unit. It is now 4/24 and my 360 Elite should be here within the hour (my usual delivery time for UPS). Excluding weekends it took Microsoft a whopping 9 days to resolve my issue and this includes shipping time. So for all of you out there who think I play favourites let me go on record as saying “Microsoft, you rock.”

PS- I opted to keep the Xbox 360 Arcade unit I purchased to replace the missing Elite model because, well, I can and I think Microsoft earned the business. That brings the tally in my home office to: 3x Xbox 360s, 2x PS3s, 2x DS Lites, 1x PSP Slim, 1x Wii, 2x Gaming Laptops, 2x Gaming Desktops and a Macbook Pro. At this moment, I am very happy I live so close to the Hoover Dam (don’t ask what the monthly electricity bill is…don’t).

Because I Give Credit Where It Is Due…

Wednesday, April 22nd, 2009 by Ryan L. Lopees

While Asus may be a steaming pile of corn-laden fecal matter, I’d like to at least take the time to acknowledge Microsoft and their speed of service. Last week you may have caught my post about my 360 Elite unit taking a RRoD vacation. Well, Microsoft received the unit on Monday morning, repaired the unit (upgraded it actually) and shipped it out yesterday, Tuesday that is (pardon my night owl habits).

It took Microsoft all of 1 business day to resolve my 360 issue. Sure, I have to wait for UPS to deliver it, but that won’t take too long. In the end, I like to cast a silver lining on clouds when possible. Asus may have taken a dump, but Microsoft handled things a hell of a lot faster than I expected and I appreciate it.